Support
Frequently Asked Questions
Answers to the questions we hear most often from professionals evaluating or already using Keen Worthidance to monitor positions across multiple exchanges.
Common Questions
Everything you need to know
What exactly does Keen Worthidance do?
Keen Worthidance aggregates data from the exchanges you connect and applies automated analysis to help you track exposure, spot patterns, and make faster decisions without switching between multiple platforms manually.
Which exchanges can I connect?
Keen Worthidance is designed to work with a range of commonly used exchanges through standard API connections. During setup you can add or remove connected accounts as your needs change.
Do I need any coding experience to use it?
No. The interface is built for day-to-day use without scripting. Connections are handled through guided setup steps, and the resulting analysis is presented in plain dashboards and reports.
Is my exchange data secure?
Account connections use standard authentication methods provided by each exchange, and API keys are stored to be used only for retrieving the data required for analysis. We recommend using read-only permissions wherever your exchange supports it.
Can I use Keen Worthidance on multiple devices?
Yes. Because Keen Worthidance runs as a hosted service, your dashboards and settings stay in sync whenever you log in from a supported browser, whether on a desktop or a mobile device.
How long does setup take?
Most users connect their first account and see initial analysis within a few minutes. Additional accounts and custom preferences can be added at any time from your settings.
What happens if an exchange changes its API?
We monitor connected exchanges for changes to their integration requirements and update our connectors accordingly. If a connection is temporarily affected, you'll see a status notice in your dashboard.
Can I export my data and reports?
Yes, reports and underlying data views can be exported for your own record-keeping or for use in other tools you rely on.
Is there a limit to how many positions I can track?
Tracking limits depend on your plan. Request access to discuss the scale of monitoring you need and we'll help identify the right setup.
How do I get support if I run into an issue?
You can reach our team through the contact page. We aim to respond promptly and help resolve connection, reporting, or account questions.
Can I cancel or change my plan later?
Yes, plan changes can be requested at any time. Contact us and we'll walk you through the available options for adjusting your setup.
Still Have Questions?
We're here to help
If your question isn't covered above, our team can walk you through how Keen Worthidance fits into your specific workflow, including which exchanges to connect first and how to read your initial reports.
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